Sources: SSA Performance and Accountability Report for FY 2010 at: http://www.socialsecurity.gov/finance/; SSA Annual Performance Plan for FY 2012 and Revised Final Performance Plan for FY 2011 at: http://www.ssa.gov/performance/2012/APP%20One-Pager%2002-10-11.pdf; SSA Strategic Plan Fiscal Years 2008 - 2013 at: http://www.ssa.gov/asp/plan-2008-2013.html; and SSA ODAR internal management quarterly reports tracking actual agency performance.