IRS Taxpayer Assistance Type Fiscal Year 1996 1997 1998 1999 2000 2001 Toll-free calls answered 65,528,231 73,566,663 69,689,197 65,795,919 57,345,221 51,121,805 Walk-in contacts 10,097,697 10,785,533 10,096,958 9,981,364 9,663,065 9,681,330 IRS web site hits 102,398,850 259,216,561 624,015,321 1,198,567,545 1,578,916,065 2,591,064,964 Downloaded forms/instructions 3,841,266 10,974,799 44,833,750 89,897,114 149,243,852 317,067,674

Source: Internal IRS reports



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