IRS Taxpayer Service Staff Years
Type of Service
1997
1998
1999
2000
2001
Toll-free phones
6,840
7,880
8,527
8,300
8,381
Walk-in assistance
1,112
1,127
1,322
1,427
1,484
Taxpayer education
198
225
226
12
-
Adjustments and taxpayer relations
5,019
5,217
5,674
5,957
6,111
      Total
13,169
14,449
15,749
15,696
15,976
 
Source: Internal IRS reports.







Transactional Records Access Clearinghouse, Syracuse University

Copyright 2002 TRAC Reports, Inc.